Support RatesBasic Support Rate: Home or Office support visit for up to 2 hours - £50. If your problem requires more than 2 hours to solve then I will arrange another visit and negotiate a maximum fee based on an estimated time to complete and an hourly rate of £35. Once this fee is agreed it will not be raised, even if the job takes longer than estimated. If your problem takes significantly less than 2 hours (or the estimated extra time) then I may (at my sole discretion) give you a discount. All customers receive a free CD full of high quality Free Software for use with Microsoft Windows. This CD contains software to suit many needs including MS Office compatible OpenOffice.org, Mozilla web browser and email client and Windows Privacy Tools encryption and digital signature system. Networking and Systems Engineering RatesPlease get in touch to arrange a free consultancy visit and estimate. Hardware CostsIf you require new or replacement hardware then all hardware costs are in addition to labour costs. Any estimated hardware costs given do not constitute an agreed price. Netouerkz does not make any profit or loss on hardware procured for customers. If preferred, maximum prices can be agreed before any hardware is purchased on a customer's behalf. Free Virus Reduction ServicePaying customers may qualify for an optional Free Virus Reduction Service. If you use Outlook or Outlook Express to read and send emails then you are at serious risk of being infected by an email borne virus. By switching to a different, more secure email program (such as Mozilla) you are 80% less likely to be infected by a virus. If you are an Outlook or Outlook Express user that buys other services from Netouerkz you qualify for the free service of replacing your email program with Mozilla while still retaining your address book and all your stored emails. For an interesting article on this subject plus some discussion giving both sides of the argument have a look at this Newsforge article. |
